Here is how to change multiple duplicate displays to mirror one another via the Windows display settings: Once changes are confirmed, all windows should consolidate down into a single screen. Clicking represents a touch. You are wrong, pure and simple.Your ridiculous "Ahh so my suggestion was valid" comment is WRONGAGAIN!!! 1=on, 0=off. Splashtop's multi-monitor remote desktop feature allows you to view multiple monitors on one screen while controlling a remote computer. If the problem were to persist and you needed something to help you i said "can't you use VNC?" Our team actually found a potential issue that terminal session switching doesn't work for selective Windows 7 machines. this might be the cause for the issue here as you tried to switched to terminal session on WIn7. response? When you are done, you can close the window to end the session or the remote user can click the Disconnect button on the access app to end the session. The Session Code field and Connect button allow you to enter the 9 digit code from the users computer or device that you want to access. All I needed was someone with good reading skills to read what was right in from them and NOT miss it like you and they did.--------------, "Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant." Click here for a blog post on remote accessing and controlling Android devices with SOS. Therefore, your recommendation of using ANY other product was 100% wrong because NO other product could test theSPECIFIC issue with Splashtop.Regarding the SPECIFIC example scenario of Exchange/Kerio, you were also wrong for the reasons noted above.For this specific set of circumstances, your reply was WRONG and always will be wrong. it take THREE detailed emails to get to this resolution when as you noted, this It could not be the computer hardware or any other software problem because the choice to connect to the active RDP session DID NOTHING when clicked in spite of it showing in their software. thank you !!!! Remember that each SOS license allows 1 technician at a time to use SOS. And for this you can use Flexihub software. The GoToMyPC Personal Plan costs $44 (monthly-billed price) per computer per month and allows individual users access to an unlimited number of computers. 2) Select your language preferences, and click Next. Launch the app on your PC and choose " iOS " and then " USB ". This seems abnormal situation as I have never heard of this.One thing our team suggested to try is to turn on remote cursor in client toolbar and see if remote cursor shows the correct cursor changes.. (you would see 2 cursors on screen). This will blank the screen of the remote computer while youre accessing and controlling it so people physically in front of the workstation are unable to watch you work. OF COURSE I could use an alternative, but that is not what I asked about. If I choose Console, the user gets kicked out as expected. Thank you. The above solution didnt work in my situation, for me relief came through changing the theme to black (File -> options -> General -> Office theme). Go to your Splashtop web consoleto manage your account. Number two, even if VNC worked, VNC would prove NOTHING, simply because it isn't Splashtop, and the issue was specific to a certain Splashtop product. In the lower right corner of your screen are controls to open the toolbar and access the on-screen keyboard. Complex processes are happening to adjust different screen resolutions between home and at the office and this can cause some visual side effects. Splashtop enables remote access to Windows and Mac computers from iOS devices. My i.t dept had no idea how to fix this. You will be prompted to log in with an administrator account on the Windows machine and you will then be able to perform activities that require administrator privileges. Thankfully the fix is a pretty simple one. 3D mouse working remote. I told them EXACTLY what I was doing and even included an image of the selection choices (see second image above) that shows the choice of active user, with the caveat that "I cannot select the user's session. Select. If uninstalling the update didnt help, check for blocked access to Splashtop servers due to anti-virus/firewall software: Mac users can experience issues with Splashtop (like Splashtop black screen errors). The mouse cursor showed the busy pointer when hovering over the desktop. Therefore, ANY response mentioning a product other than Splashtop is 100% irrelevant. Move on!Gregg, For any poor soul who may still be following this thread, the originalSPECIFIC issue with Splashtop has been fixed with their release on 6/21/20 of the Splashtop Streamer 3.4.0.0 version, a product specific to Splashtop and NO other product.The new Splashtop Streamer fixes the SPECIFIC Splashtop issue I noted in my original post and as noted multiple times, it is 100% unrelated to ANY other products suggested or mentioned.Note: items in bold text were highlighted in case someone else has poor reading skills.Gregg, BTW, who is "Denis (LiteManager)" and why is he spicing every post?Gregg, You sound like someone who would go to the doctor complaining of pain in the third finger of your right hand, and when the doctor asks, "Can I amputate your left foot? Neither VNC nor SOS uses the Splashtop file that was the root of the "known issue" that was unknown to my Splashtop techs so ALL other products are irrelevant, even SOS.------------"testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. We will need your help to reproduce the issue then collect logs. Getting a top-tier mouse is going to cost you $50 to $100 no matter what sensor type you pick. Solution 6. When a computer freezes, the first sign is usually that the mouse has stopped responding on the monitor. Youll get unlimited remote access to your computers at any time, from anywhere in the world. you saved my life i was so frustrated editing documents. 2. Close the file manager to return to remote desktop control. When on a Splashtop session, the mouse cursor won't change when hovering over buttons, pane dividers etc - it just remains a pointer. local_offer splashtop Spice (3) Reply (4) flag Report TX2uk anaheim Avoiding Business Email Compromise Phishing Scams As demonstrated in the video above, its important to remember that the mouse support feature in the iOS 13 update is meant to mimic the iOS touch based interface. ", which is completely unrelated to Splashtop's issue. Copyright 2023 Splashtop Inc. All rights reserved. For those utilizing a Windows 7 OS, users must install any additional printer drivers. Enter your email address to follow this blog and receive notifications of new posts by email. You will see a screen that looks like this where you enter the users 9-digit code. Down at the other end of the market, the most affordable laser mice still tend to be $5 to $10 more . Heres what well cover in this article to get you started, Install and set up the Splashtop app(s) that you will use to do the remote access, Start a remote access session and control a remote computer, Use your mobile device to navigate and control a remote computer, Remotely access and control Android devices, Manage your SOS account online (manage users on your team and account settings). Sound like it is working. Check through the settings and adjust any you want to change. Also, you can compare Splashtop with the other remote access tools by checking the Splashtop vs. TeamViewer and RemotePC vs. Splashtop articles. I hope this works Ill know in a few hours/days. I can move in the 3d field, rotate etc, but All Vision Hotkeys for top or side views or hotkeys with features like "Extrude" dont work. With the Splashtop iOS app, you can remote into your computer and view the screen in real time on your iPad or iPhone. See Software Compare Both. Because you came on a forum with extremely limited to none knowledge on the software in question after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you. and our I reinstalled the driver etc. To continue this discussion, please ask a new question. Steps: Open the Terminal on the computer with streamer installed and execute the command: touch "/Users/Shared/SplashtopStreamer/com.splashtop.input.hid" Restart the "Splashtop Streamer" program. If you do not have a touchscreen monitor or Windows PC, and your mouse and your keyboard have stopped working in Windows 11/10, it makes things a bit difficult. 1 Comment actions 0 This means the IT department or company managers also have the same sort of computer access they have at a physical office. On my way to go nuts during a technical emergency during the crismas. After LastPass's breaches, my boss is looking into trying an on-prem password manager. Keep pressing and holding for up to 10 seconds (until the device turns off). Then via the Browse button below select the cursor file beam_r.cur. It is a bit extreme and long winded but it would allow you to confirm exchange was at fault, but ultimately it isn't actually an irrelevant suggestion and it does depend on what the issue is as to whether you would do this. Advance Has proxy settings options (No proxy, Auto, Manual) and to set Server, Username and Password. In Word this was particularly annoying when trying to type and manipulate text. Warning Notifications Warn notifications are used when Splashtop is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a . With Splashtop Business Access, you can remotely access your Windows and Mac computers from an unlimited number of Windows, Mac, iOS, Android, and Chromebook devices. The first thing to check is whether the computer and the operating system is not responding as well. You wont need to adjust any settings in the Splashtop app to use the mouse while in app. If not, its a quick learning curve. Please help attach logs in your ticket. Any quicker keyboard shortcuts? Why? Cant you just use VNC or something similar? "Exchange crashes on install" can you use kerio? useful because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to.