In the case of Mexican peso (MXN) you can pay with Debit or Credit Cards issued by Visa, MasterCard, American Express, Discover or Diners. There's a steam room on site, and a 24-hour front desk and a coffee shop are also provided. Dear tjgonzalez17,We appreciate your kind comments regarding your recent experience at Hotel Xcaret Mexico; to know that your stay with us was really pleasant is the best reward we could have!It is a real pleasure to hear that your recent stay at Hotel Xcaret Mexico was truly memorable! We are looking to give Mother Earth some of her kindness back, your reservation in Hoteles Xcaret contributes to the actions that Grupo Xcaret has implemented under our Sustainability model; to ensure conservation, diffusion and development of the natural, sociocultural and economic heritage for our future generations. In case of amphibious vehicles, they can participate, but only an adult with driving license is allowed to drive. The All-Fun Inclusive concept of Hotel Xcaret Arte includes unlimited access to the most iconic and beloved parks in Cancun and Riviera Maya: Xcaret, Xel-H, Xplor, Xplor Fuego, Xenses, Xoximilco, Xavage, and Xenotes, that together, will add up to 200 experiences of adventure, inspiration, and amusement.Transportation airport-hotel-airport and hotel-parks-hotel is also included.Welcome to Hotel Xcaret Arte, welcome home! Enjoy delicious breakfasts and meals in El Troglodita restaurant, open from 11:00 a.m. to 5:00 p.m. The rooms were clean and nice, the all inclusive means all inclusive so I spent very little money, tip was mainly what I spent. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. If you are in a hotel far from the Park, in Cancun or Tulum, you will be arriving at approximately in 1:30 or 2 hours. If I book for a specific date, can I change it afterwards? I was just a bit disappointed with the management/check-in. If you notice in your credit card statement a duplicated charge, you must request a cancellation and refund by sending an e-mail to customerservice@xcaret.com explaining in detail the duplicated charge, the name that appears in your reservation and the date of visit. Please do not hesitate to let us know through this media when you decide to return to this paradise. The download code is valid for 30 calendar days from the date of purchase. At the end of your stay, you can buy the photos at the store Tienda de Fotografia. Uruguayan Peso (UYU): Visa, Mastercard, Diners, Discover, JCB. !My family and I stayed at this hotel for 6 nights. You can also enjoy the rivers without swimming in other activities like Rafts or the Underground Expedition. The staff in the restaurants and working around the pools I had no problems with; they were fantastic. Circuit of 3.4 miles of jungle and caves driving an Amphibious Vehicle. No, in Xplor the use of snorkel equipment is not necessary, thats why we dont offer it. The photo stations are usually distinguished by colorful exteriors surrounding the photo pass camera and when guests simply scan their bracelet at these stations, a photograph is taken -- which can be later be viewed at that particular theme park or at the resort. If you buy the 'PHOTO PASS', it applies only for the Xcaret, Xplor, Xplor Fuego, Xel-H, Xoximilco, Xenses, and Xavage parks, plus the Xenotes Tour. It is essential to arrive 15 minutes before the time of pick-up. We list the best Doubletree Hotels Middleton venues so you can review the Middleton Doubletree Hotels hotel list below to find the perfect place. Enjoy the best of Mexico included in this sophisticated hotel that surpasses the traditional All-Inclusive hotels with its All-Fun Inclusive concept. Visit Isla Mujeres with Xcaret Xailing on board modern vessels, and get marveled at this Caribbean Island. Our agents will help you with the pickup information or any other doubt you may have. There is a horrible lack of signage throughout the resort, and we were not offered a tour of the grounds, although I saw other people getting one. You don't have to worry about your phone or asking ppl to take pictures for you. Outside Mexico. If you do not attend the day of your visit, you can change the date within the period of one year from the purchase date, giving notice 24 hours in advance. one time, and a man in a kayak approached us and said we had to leave (I think--he spoke in Spanish really quickly, so I didn't completely understand), yet there were no signs posted saying that you can't swim. Official ID of the visitor on the reservation (original). What happens if I cannot attend the Park the day of my visit? It was prompt and comfortable. Fully refundable Reserve now, pay when you stay. We really do appreciate our guests taking the time to leave us feedback, and we love hearing about our guests experiences.Our staff really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay.Rest assured that we remain at your entire service and disposal, should you want to come back to our resort please do not hesitate to contact us, ascertain that we would be thrilled to cater to your every need once again.Respectfully yours,Jorge DucoingHotel DirectorHotel Xcaret Mexico. Are the downloaded files of high quality? If you visited our Xcaret Hotels: fotohoteles@xcaret.com What happens if I forgot my download code? But we purchased the photo package 2 parks & the hotel. BUY THE PHOTO PASS! Learn all the information in our Privacy Notice, Copyright 2019 Experiencias Xcaret Parques, S.A.P.I. I went to the park and couldnt buy them. It was a fantastic location for us. Our All-Fun Inclusive concept is an experience that has redefined and surpassed the traditional All Inclusive hotel concept in Playa del Carmen and Riviera Maya since December 2017.. All-Fun Inclusive benefits included in a Hotel Xcaret Mxico booking are: access and transportation to all Grupo Xcaret parks, premium dining experiences and round-trip airport transfers. DoubleTree by Hilton Hotel Boston Bayside - Boston. Hotel Xcaret Arte is an Adults Only hotel that pays homage to Mexico's best artists, where you can experience art from its beginnings, through workshops, exhibitions, happenings and special events. We dont recommend the use of flip-flops or Crocs. Carretera Chetumal-Puerto Jurez, Km. Enjoy truly special moments of fun and relaxation with the . (edited), Edited July 5, 2018 by MarieSamSanchezPhoto. Simply click on foto@xcaret.com and choose one of the options to search your photos. Cabins, apartments, houseboats! On a PC right-click on the file and select the option to extract. What can I do? No, this is why we advise you to bring one with you. And the hotel provides the transportation there and back.We highly recommend anyone to go and experience this wonderful place. I made a habit of spending the very early mornings on my balcony in the hammock. Should you decide to come back to this destination, please do not hesitate to contact us through this media, as we will be delighted to arrange every detail of your stay with us, to ensure you take the best of Mexico with you.Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico. A 2-park package to enjoy the most authentic side of Mexico at Xcaret. When I visited the Park I couldn't purchase my photos, can I still buy them? You can post now and register later. Xenotes is the only tour in the Riviera Maya that takes you to visit the four types of cenotes that exist in nature: semi-open, open, ancient, and cavern. I would be interested in learning more about your vacation with us, please do not hesitate to contact us through this media.We hope you can give us the opportunity to regain your trust in a near future. Find the best rates by booking your stay in advance at Hotel Xcaret Mxico, which includes unlimited access to all Grupo Xcaret parks, plus other benefits in our All-Fun Inclusive concept. Yes we offer special discount for persons with disabilities, is only valid at the Park's ticket booths. ( NO KIDS ). 1.- Enter your download code. These are both highly recommended. I met another couple on the trip that had the same problem, so I wonder if their ratio of rooms with king and queen beds is off.Overall the hotel, food, parks, and atmosphere and value is literally the most amazing thing I have ever seen, no exaggeration. Where can children or elderly people stay, while the family engages in activities in Xplor and Xplor Fuego? Saturdat to Sunday from 9:00 to 15:00 Hours. I really recommend this Hotel. Review tags are currently only available for English language reviews. Adal at the casa Viento bar was not only a fantastic bar tender, (his drinks were the best I had all week,) but he was a delight to speak with. Changes are not permitted on the day of your visit. We had zero issues with arrival. Transportation airport-hotel-airport . If I am a foreigner, what can I submit besides FM2 or FM3 to validate that I am a Quintana Roo resident? Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. Remember that cancellations are managed by the terms and conditions of the cancellation policy. Each photo downloaded is a JPG file, and the videos are MP4. How do you remove the watermark from the photos? Take advantage of the free WiFi in public areas, express check-out, and free valet parking. On your PC or Mac the downloaded photo is automatically saved in the downloads folder. Learn all the information in our Privacy Notice. We can provide it to you if you have your purchase receipt. At the park we offer spaces for relaxation where you can find chairs and hammocks at your service. We recommend you get here early so that youll have time to do everything and also, to make the best out of unlimited consumption of our energy-boosting buffet and drinks. The hotel itself is wonderful, pools everywhere, great food at the restaurants, the beds were icredibly comfortable. Discover Isla Mujeres, a fascinating island in front of Cancun, where you will find spectacular beaches, a peaceful and relaxed Mexican atmosphere, and important Maya vestiges. If you want to check our current promotions, visit here. I communicated with guest services manager, Talia, before arrival, to book our excursions and ask a few questions. Yes. The first check-in they were extremely accommodating--we got popsicles and cold towels as we walked in and the view was absolutely amazing. What kinds of clothes and shoes shall I wear? On a PC right-click on the file and select the option to extract. However, with an advance purchase of at least seven days in this website or by calling our Customer Service, you get 10% discount on the cost of the regular price and 15% off purchasing 21 days or more in advance. We arrived very early and rooms we not ready so we were given our bracelets and immediate access to all of the amenities. Within Mexico. Do you have a special discount for Quintana Roo residents? What happens if I forgot my download code? I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks. Enjoy a meal from the restaurant and perks like free WiFi. Remember to smile when you come across our logo pictures! They let us keep our bags in a secure room (even the luggage room looked like a 5-star hotel)and showed us downstairs to the Mercado, which was one of their main buffets, Mexican-market style.